Senior Principal CSM — AI-Driven Customer Success

Salesforce, Inc.; Atlanta (GA); Hybrid; USD 123,000 - 227,000; Full time

Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce, Inc. is seeking a Customer Success Manager for our Signature Slack offering in the United States.

The role focuses on ensuring high-value customers achieve significant ROI by adopting Slack, aligning technical and business goals, and renewing and expanding the relationship. You will act as a trusted advisor, advise on governance and workspace organization, and collaborate with Sales, Engineering, and Product teams to drive customer success and revenue opportunities.

Qualifications

• 3+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields.
• Excellent communication skills to translate technical issues into business terms and articulate value to diverse audiences.
• Ability to influence C-level conversations and drive business value through strategic advisory.

Responsibilities

• Drive adoption and value delivery for Slack Signature offer across the customer lifecycle.
• Coordinate deliverables and ensure successful renewal and expansion.
• Build and maintain relationships with key stakeholders, including executive-level sponsors.
• Lead enablement sessions on opportunity and case management, forecasting, and pipeline hygiene.
• Act as trusted advisor, align projects with customer priorities, and manage strategic success plans.

Job description

Salesforce, Inc. is seeking a Customer Success Manager for our Signature Slack offering in the United States.

The role focuses on ensuring high-value customers achieve significant ROI by adopting Slack, aligning technical and business goals, and renewing and expanding the relationship. You will act as a trusted advisor, advise on governance and workspace organization, and collaborate with Sales, Engineering, and Product teams to drive customer success and revenue opportunities.