Senior Enterprise Customer Success Leader

Justt; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Justt in New York is seeking an Enterprise Customer Success Manager to own a portfolio of major clients and drive value across commercial, technical, and product dimensions.

You will analyze performance data, identify expansion opportunities, and lead retention strategies while collaborating with Product, Sales, and Marketing to scale Justt's regional presence. Hybrid, full-time role with strong leadership expectations.

Qualifications

• Experience managing enterprise accounts and portfolios.
• Strong data analysis and insight generation.
• Proven ability to identify expansion opportunities.
• Excellent communication and stakeholder management.
• Ability to partner with product, sales, and operations.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
• Analyze portfolio performance using data and customer feedback to generate actionable insights.
• Identify and execute expansion opportunities to achieve account growth targets.
• Define and drive retention strategies through structured account plans.
• Lead business review meetings and engage senior management to strengthen relationships.
• Serve as the go-to expert on new feature releases and drive adoption.
• Collect client feedback to influence roadmap priorities.
• Deliver client training and enablement sessions to realize value.
• Collaborate with Sales, Product, and Marketing to expand Justt's regional presence.

Skills

Portfolio management

Data analysis

Customer success

Cross-functional collaboration

Stakeholder management

Expansion & upselling

Presentation & communication

Training & enablement

Job description

Justt in New York is seeking an Enterprise Customer Success Manager to own a portfolio of major clients and drive value across commercial, technical, and product dimensions.

You will analyze performance data, identify expansion opportunities, and lead retention strategies while collaborating with Product, Sales, and Marketing to scale Justt's regional presence. Hybrid, full-time role with strong leadership expectations.