Growth-Focused Customer Success Manager

Justworks, Inc.; New York (NY); On-site; USD 54,000 - 66,000; Full time

Job summary

Justworks, Inc. is seeking a Customer Success Manager in New York City to cultivate strong relationships with our customers and ensure their long-term success on the Justworks platform.

You will act as an extension of client teams, uncover growth opportunities, and help drive retention while delivering proactive support. The role emphasizes trust, product knowledge, and clear communication.

Qualifications

• Minimum 2–4 years in account/relationship management or customer success.
• Experience with B2B lead generation in high-velocity SaaS/Fintech environments.
• Strong written and verbal communication; ability to simplify complex topics.
• Experience with Salesforce, SalesLoft, LinkedIn Sales Navigator, or ZoomInfo is preferred.

Responsibilities

• Manage and service a dedicated book of business.
• Build and maintain relationships with administrators and executives.
• Drive customer value through regular check-ins and business reviews.
• Triage and address customer queries with cross-functional partners.
• Champion Justworks brand and product suite.

Skills

Account management

Relationship management

Customer success

Customer service

Sales experience

Communication skills

Organizational skills

Multi-tasking

SaaS knowledge

Lead generation

Tools

Salesforce

SalesLoft

LinkedIn Sales Navigator

ZoomInfo

Job description

Justworks, Inc. is seeking a Customer Success Manager in New York City to cultivate strong relationships with our customers and ensure their long-term success on the Justworks platform.

You will act as an extension of client teams, uncover growth opportunities, and help drive retention while delivering proactive support. The role emphasizes trust, product knowledge, and clear communication.