Enterprise Customer Success Manager

justt; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

A leading chargeback automation company in New York is seeking an experienced Enterprise Customer Success Manager. This role involves managing top-tier customers, analyzing account performance, and driving retention strategies. The ideal candidate has over 5 years of experience in customer success management and a strong analytical mindset. This full-time position offers a dynamic work environment and opportunities for growth.

Qualifications

• 5+ years of experience as a Customer Success Manager managing enterprise accounts.
• Proven track record in project management and cross-functional collaboration.
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across various dimensions.
• Analyze portfolio performance to generate actionable payment insights.
• Identify expansion opportunities to achieve growth targets.

Skills

Customer Success Management

Project Management

Analytical Skills

Relationship Building

Fast-Paced Adaptability

Job description

Enterprise Customer Success Manager

Justt is a leader in the chargeback automation industry, providing hands‑free solutions to help merchants reclaim their revenue. Our innovative AI‑driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward‑thinking company that values innovation, responsibility, and fairness.

We’re looking for an Enterprise Customer Success Manager to join our team in New York.

What you’ll do

• Manage a portfolio of top‑tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end‑to‑end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi‑level stakeholder relationships
• Act as the go‑to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross‑functionally with Sales, Product, and Marketing to expand Justt’s regional presence

Requirements

• 5+ years of experience as a Customer Success Manager managing enterprise accounts
• Proven track record in project management and cross‑functional collaboration
• Strong analytical mindset with the ability to interpret data and translate it into insights and actions
• Demonstrated success in building and growing long‑term, value‑driven customer relationships
• Comfortable operating in fast‑paced, dynamic environments
• Willingness to travel several times a year
• Experience in the payments industry – an advantage

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service and Business Development

Industries

Financial Services and Software Development