Enterprise SaaS Customer Success Manager

jrni

United States

Remote

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Flexible working hours

Supportive environment with room to 성장

Meaningful, varied work with large-erp

Job summary

jrni is seeking a Customer Success Manager to implement and scale our enterprise SaaS platform for large customers, owning the full customer journey from onboarding to go-live and ongoing success. You will lead projects, nurture relationships, and identify cross-sell opportunities while collaborating with support, marketing and sales to ensure satisfaction and retention.

You will work in an international, data-conscious environment, contributing to expansion and ensuring top-tier service for

Qualifications

Experience in customer success, key account management, (IT) consulting, or business development in SaaS.
Fluent written and spoken German and business-fluent English.
Structured, solution-oriented approach to complex problems.
Strong communication skills.
Strong organisational skills and the ability to work independently.
Comfort with modern digital tools (browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, MS Teams, macOS, Freshdesk).

Responsibilities

Own the full customer journey for your accounts — from consulting and setup through to go-live.
Lead project management for jrni Enterprise customers.
Maintain and grow existing customer relationships to build long-term partnerships.
Identify cross-sell and up-sell opportunities that create value for customers and the business.
Ensure high levels of customer satisfaction and retention.
Communicate regularly with customers to understand and anticipate their needs.
Advise customers on new products and services.
Partner with the support team to maintain a high standard of service.
Handle support requests and run thorough needs assessments.
Deliver software demonstrations, both for prospects and during go-live.
Work closely with the marketing and sales (growth) team.