Enterprise Customer Success Manager

Justt; New York (NY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Justt in New York is seeking an Enterprise Customer Success Manager to own a portfolio of major clients and drive value across commercial, technical, and product dimensions.

You will analyze performance data, identify expansion opportunities, and lead retention strategies while collaborating with Product, Sales, and Marketing to scale Justt's regional presence. Hybrid, full-time role with strong leadership expectations.

Qualifications

• Experience managing enterprise accounts and portfolios.
• Strong data analysis and insight generation.
• Proven ability to identify expansion opportunities.
• Excellent communication and stakeholder management.
• Ability to partner with product, sales, and operations.

Responsibilities

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions.
• Analyze portfolio performance using data and customer feedback to generate actionable insights.
• Identify and execute expansion opportunities to achieve account growth targets.
• Define and drive retention strategies through structured account plans.
• Lead business review meetings and engage senior management to strengthen relationships.
• Serve as the go-to expert on new feature releases and drive adoption.
• Collect client feedback to influence roadmap priorities.
• Deliver client training and enablement sessions to realize value.
• Collaborate with Sales, Product, and Marketing to expand Justt's regional presence.

Skills

Portfolio management

Data analysis

Customer success

Cross-functional collaboration

Stakeholder management

Expansion & upselling

Presentation & communication

Training & enablement

Job description

Enterprise Customer Success Manager

• New York
• Commercial
• Full time
• Hybrid

About The Position

Justt helps many of the world’s largest and most recognizable brands turn chargebacks from a constant headache into a managed, predictable part of doing business. Our AI-driven platform powers chargeback operations at scale, automating disputes end to end, recovering revenue that would otherwise be lost, and removing a major operational burden from finance, risk, and operations teams across multiple regions and verticals.

We’re a global company with teams across markets, and disciplines, working closely with leading players in the payments ecosystem. Our culture is built on clear thinking, collaboration, and a strong sense of ownership. At Justt, you’ll partner with product, engineering, data, success and go-to-market teams to build technology that sits at the core of modern payments, and has a direct, measurable impact on the bottom line for some of the biggest companies in the world.

What you’ll do

• Manage a portfolio of top-tier enterprise customers across commercial, technical, support, and product dimensions
• Analyze portfolio performance, combining data and customer feedback to generate actionable payment insights
• Identify and execute expansion opportunities end-to-end to achieve account growth targets
• Define and drive retention strategies through structured account plans to meet retention goals
• Lead business review meetings and engage senior management to strengthen multi-level stakeholder relationships
• Act as the go-to expert on new feature releases, ensuring smooth and effective customer adoption
• Collect and communicate client feedback to Product and R&D teams to influence roadmap priorities
• Deliver client training and enablement sessions to drive value realization
• Collaborate cross-functionally with Sales, Product, and Marketing to expand Justt’s regional presence