Senior Enterprise Customer Success Leader

SmartRecruiters, Inc.; Boston, Northern (MA, KY); Hybrid; USD 109,000 - 134,000; Full time

Benefits offered by this job

Dental insurance

Medical insurance

Vision insurance

Disability insurance

Life insurance

Flexible spending account

Commuter benefits

Wellness benefits

Adoption leave

Parental leave

Job summary

Freshworks is seeking a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America, maximizing value, adoption, and long-term growth.

You will lead executive engagements, manage risk, and coordinate with cross-functional teams to deliver measurable business outcomes. This hybrid Boston-based role requires travel and strong stakeholder collaboration.

Responsibilities

• Own a portfolio of approximately 30-35 Key and Enterprise customers representing $5M-$7M in ARR.
• Build trusted relationships with business, technical, and executive stakeholders
• Drive adoption, value realization, customer health, retention, and renewal readiness
• Lead Executive Business Reviews, success planning, and other strategic customer engagements
• Proactively identify customer risk and coordinate cross-functional teams to drive resolution
• Partner closely with Account Executives on account strategy, renewals, and expansion opportunities
• Identify opportunities to deepen customer relationships and expand the value customers receive from Freshworks
• Collaborate across Product, Engineering, Support, and Professional Services to deliver successful customer outcomes
• Travel as needed for executive engagements and onsite customer meetings

Job description

Freshworks is seeking a Customer Success Manager to own a portfolio of Key and Enterprise customers across North America, maximizing value, adoption, and long-term growth.

You will lead executive engagements, manage risk, and coordinate with cross-functional teams to deliver measurable business outcomes. This hybrid Boston-based role requires travel and strong stakeholder collaboration.