Senior Enterprise Customer Success Lead

Georgian; United States; Remote; USD 144,000 - 176,000; Full time

Benefits offered by this job

Remote-friendly

Equity stake

Health insurance

Flexible PTO

Parental leave

Job summary

Chainguard is seeking a Customer Success Manager to be the post-sales single point of contact for Enterprise customers, driving onboarding, adoption, and value realization. You will collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and sustained outcomes for customers.

You will lead success planning, customer advocacy, issue management, product expertise, and training efforts while managing relationships across

Qualifications

• 5+ years experience in enterprise, customer facing roles across technical and business teams.
• Relevant domain knowledge in security, DevSecOps, containers, or CISP-related areas.
• Strategic, proactive owner of customer portfolios with high autonomy.

Responsibilities

• Drive success planning and value realization with customers and teams.
• Advocate for customer needs across internal stakeholders.
• Collaborate with support and engineering to resolve issues promptly.
• Develop technical product knowledge to help customers optimize Chainguard use.
• Coach customers on features, security principles, and best practices.
• Identify renewals and expansion opportunities with sales teams.

Skills

Customer Success

Enterprise Apps

Stakeholder mgmt

Autonomy

Proactive

Job description

Chainguard is seeking a Customer Success Manager to be the post-sales single point of contact for Enterprise customers, driving onboarding, adoption, and value realization. You will collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and sustained outcomes for customers.

You will lead success planning, customer advocacy, issue management, product expertise, and training efforts while managing relationships across