Enterprise Customer Success Lead — Value & Adoption

Chainguard; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Chainguard is seeking a Customer Success Manager to lead post-sales engagements, onboarding, implementation, and adoption for enterprise customers. You will partner with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure value realization and successful outcomes.

You will act as the customer advocate, drive adoption, and manage relationships across multiple stakeholder levels, including CISOs, while working toward renewals and expansions in a fast-growing

Qualifications

• 5+ years experience in enterprise, customer facing roles (CS, Professional Services, TAM or related)
• Experience collaborating with both technical and business teams
• Knowledge of Supply Chain Security or DevSecOps is a plus

Responsibilities

• Lead onboarding and adoption across customer engagements
• Collaborate with Solutions Architects, Technical Support, Product, Engineering and Sales
• Build relationships with customers from technicians to CISOs
• Drive renewal and expansion opportunities while minimizing churn

Skills

Customer success

Account management

Stakeholder management

Relationship building

Cross-functional collaboration

Job description

Chainguard is seeking a Customer Success Manager to lead post-sales engagements, onboarding, implementation, and adoption for enterprise customers. You will partner with Solutions Architects, Technical Support, Product, Engineering and Sales to ensure value realization and successful outcomes.

You will act as the customer advocate, drive adoption, and manage relationships across multiple stakeholder levels, including CISOs, while working toward renewals and expansions in a fast-growing