Enterprise Customer Success Manager — Remote & Growth

Chainguard; United States; Remote; USD 106,000 - 144,000; Full time

Benefits offered by this job

Flexible remote-first culture

Stock options

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard is seeking a remote, Enterprise Customer Success Manager for the US market. You will own post-sales engagements for Enterprise customers, guiding onboarding, implementation, and adoption while collaborating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure time-to-value.

The role emphasizes ownership of customer portfolios, proactive engagement, and influencing internal teams to meet customer needs.

Qualifications

• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams - Customer Success, Professional Services, Technical Account Management or a combination of those plus Sales, Solutions Engineering, or Technical Support.
• Relevant domain knowledge of Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance requirements, vulnerability management, software development lifecycle.
• This is a strategic and proactive role; expect to own your customer portfolio with autonomy, including executive escalations when needed.
• Entrepreneurial mindset to deviate from procedures and build new processes to serve customers.
• Commitment to continuous personal and professional development, with strong motivation and prioritization skills.

Responsibilities

• Customer Onboarding: Lead the technical onboarding process for new customers and formulate onboarding plans with cross-functional teams.
• Customer Advocacy: Voice of the customer to internal teams, collaborating across departments to meet customer needs.
• Issue Management: Coordinate with Technical Support and Customer Engineering for timely resolutions.
• Product Expertise: Maintain hands-on knowledge of Chainguard, stay updated on features and best practices.
• Training & Education: Ensure customers are educated on product features and security principles.
• Account Management: Build relationships across multiple stakeholder levels to drive renewals and expand opportunities.

Skills

Customer Success

Account Management

Stakeholder Management

Cross-team Collaboration

Job description

Chainguard is seeking a remote, Enterprise Customer Success Manager for the US market. You will own post-sales engagements for Enterprise customers, guiding onboarding, implementation, and adoption while collaborating with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to ensure time-to-value.

The role emphasizes ownership of customer portfolios, proactive engagement, and influencing internal teams to meet customer needs.