Enterprise Customer Success Manager – Security & Onboarding

Chainguard; New York (NY); Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Equity

Unlimited PTO

Remote work

Home office stipend

Health insurance

Job summary

Chainguard is seeking a Customer Success Manager to lead post-sales engagements with Enterprise customers. You will own onboarding, implementation, and adoption, collaborating with Architects, Support, Product, Engineering, and Sales to ensure successful outcomes.

You will advocate for customers, build senior-level relationships, and drive time-to-value while staying abreast of Chainguard security best practices and evolving features.

Qualifications

• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams.
• Experience collaborating with Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering or Technical Support.
• Strong entrepreneurial mindset with ownership of customer portfolios.
• High emotional intelligence and excellent priority management.
• Passion for technology and cybersecurity.

Responsibilities

• Own post-sales onboarding, implementation and adoption for Enterprise customers.
• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure onboarding and support success.
• Build relationships with customer stakeholders from technicians to CISOs and drive time-to-value.
• Advocate for customer needs to internal teams and influence cross-functional decisions.
• Lead customer escalations and resolve issues with a proactive approach.
• Stay current with Chainguard features, security best practices, and convey them to customers.

Skills

Customer-facing

Professional services

Technical account management

Sales collaboration

Solutions engineering

Technical support

Cybersecurity

Cloud computing

Job description

Chainguard is seeking a Customer Success Manager to lead post-sales engagements with Enterprise customers. You will own onboarding, implementation, and adoption, collaborating with Architects, Support, Product, Engineering, and Sales to ensure successful outcomes.

You will advocate for customers, build senior-level relationships, and drive time-to-value while staying abreast of Chainguard security best practices and evolving features.