Senior Enterprise CSM - Security SaaS, Remote

Chainguard; Oregon; Hybrid; USD 113,000 - 138,000; Full time

Job summary

Chainguard is seeking a Customer Success Manager to own post-sale engagements with Enterprise customers. You will lead onboarding, implementation, and adoption, collaborating with Solutions Architects, Support, Product, Engineering, and Sales to ensure successful outcomes.

You will build strong relationships across technical and executive levels, drive time-to-value, and expand relationships while reducing churn. This role embraces autonomy and the creation of new processes in a growing team.

Qualifications

• 3+ years experience in SMB and mid-market customer facing roles collaborating with both technical and business teams (CS, Professional Services, TAM or similar).
• Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, or regulatory compliance is a plus.
• Entrepreneurial mindset with autonomy and ability to create new processes for serving customers.

Responsibilities

• Lead onboarding for new Enterprise customers and align with pre/post-sales teams.
• Advocate for customer needs and coordinate with internal teams to address requests.
• Collaborate with Support, Engineering, and Edu teams to resolve issues and drive adoption.
• Develop hands-on knowledge of Chainguard and industry trends to optimize customer use.
• Educate customers on product features, security principles, and best practices.
• Build relationships with customer stakeholders across technical and business levels to enable renewals and expansions.

Skills

Customer success

Technical collaboration

Stakeholder management

Security awareness

Job description

Chainguard is seeking a Customer Success Manager to own post-sale engagements with Enterprise customers. You will lead onboarding, implementation, and adoption, collaborating with Solutions Architects, Support, Product, Engineering, and Sales to ensure successful outcomes.

You will build strong relationships across technical and executive levels, drive time-to-value, and expand relationships while reducing churn. This role embraces autonomy and the creation of new processes in a growing team.