Enterprise Customer Success Leader — Scale & Retention

Chainguard; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Chainguard, the trusted source for secure open source software, is seeking a Manager of Customer Success Management to lead a team serving Enterprise customers. You will partner with cross-functional leaders to drive adoption, retention, and growth through data-informed engagement strategies.

You will coach a high-performing team, shape segment programs, and collaborate with Sales, Product, and Marketing to ensure predictable renewal and expansion outcomes.

Qualifications

• Strong people management skills with a track record of building high‑performing teams.
• Experience operating in high-volume, scaled customer environments.
• Ability to translate data into actionable engagement, retention, and growth strategies.
• Excellent cross-functional collaboration and coaching capabilities.

Responsibilities

• Lead and mentor a team of CSMs serving Enterprise customers.
• Define segment-specific strategies and engagement programs for Enterprise.
• Monitor adoption, health scores, and engagement metrics; identify churn risks and growth opportunities.
• Engage with Sales, Product, and Marketing to drive adoption, renewal, and expansion.

Skills

People management

Leadership

Data-driven

Cross-functional collaboration

Job description

Chainguard, the trusted source for secure open source software, is seeking a Manager of Customer Success Management to lead a team serving Enterprise customers. You will partner with cross-functional leaders to drive adoption, retention, and growth through data-informed engagement strategies.

You will coach a high-performing team, shape segment programs, and collaborate with Sales, Product, and Marketing to ensure predictable renewal and expansion outcomes.