Senior Customer Success Manager - Security & Onboarding

Chainguard; United States; Remote; USD 113,000 - 138,000; Full time

Benefits offered by this job

Remote-friendly culture

Equity upon hire and promotion

Health insurance (100% covered)

Flexible time off

18 weeks parental leave

Job summary

Chainguard is seeking a Customer Success Manager to be the post-sales primary contact for Commercial customers. You will lead onboarding, implementation, and adoption, working closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and ongoing value delivery.

You will build strong relationships across customer stakeholders, drive outcomes, ownership of your portfolio with autonomy, and influence executive teams when shaping

Qualifications

• 2+ years in customer-facing roles collaborating with technical and business teams.
• Domain knowledge in Supply Chain Security, DevSecOps, AppSec or related security areas.
• Strategic, autonomous, and able to escalate with executives when needed.

Responsibilities

• Lead the onboarding process for new customers, coordinating with pre- and post-sales teams to define success plans.
• Manage relationships across multiple levels of customer stakeholders to renew and expand accounts.
• Collaborate with Edu to train customers on product features, security principles, and best practices.

Skills

Customer Success

Account Management

Solutions Engineering

Technical Support

Sales Collaboration

Job description

Chainguard is seeking a Customer Success Manager to be the post-sales primary contact for Commercial customers. You will lead onboarding, implementation, and adoption, working closely with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure successful onboarding and ongoing value delivery.

You will build strong relationships across customer stakeholders, drive outcomes, ownership of your portfolio with autonomy, and influence executive teams when shaping