Enterprise Customer Success Lead — Remote & Growth

Chainguard; United States; Remote; USD 96,000 - 160,000; Full time

Benefits offered by this job

Flexible & Remote-First Culture

Stock options on hire and promotion

100% Covered Health Insurance

Flexible Time Off

18 Weeks Paid Parental Leave

Job summary

Chainguard is hiring a Customer Success Manager in the United States to be the post-sales primary contact for Enterprise customers. You will lead onboarding, implementation, and adoption, collaborating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure value delivery.

You’ll drive customer outcomes, advocacy, and time-to-value, owning portfolio strategy, and managing executive relationships while aiming to minimize churn and maximize renewals.

Qualifications

• 5+ years in enterprise, customer facing roles with technical and business teams.
• Domain knowledge in security, DevSecOps, or related areas.
• Strategic, autonomous, and capable of leading customer outcomes.
• Entrepreneurial mindset with willingness to build new processes.

Responsibilities

• Serve as post-sales primary contact for Enterprise customers across onboarding, implementation, and adoption.
• Collaborate with Solutions Architects, Technical Support, Product Management, Engineering and Sales.
• Drive value realization, adoption, and time-to-value for customers.
• Advocate for customer needs and coordinate cross-functionally to resolve issues.
• Develop deep Chainguard product expertise and educate customers on features and security principles.
• Manage relationships with multiple stakeholder levels to renew and expand accounts.

Skills

Customer Success

Enterprise experience

Strategic thinking

Autonomy

Entrepreneurial mindset

Emotional intelligence

Job description

Chainguard is hiring a Customer Success Manager in the United States to be the post-sales primary contact for Enterprise customers. You will lead onboarding, implementation, and adoption, collaborating with Solutions Architects, Technical Support, Product Management, Engineering and Sales to ensure value delivery.

You’ll drive customer outcomes, advocacy, and time-to-value, owning portfolio strategy, and managing executive relationships while aiming to minimize churn and maximize renewals.