Senior Enterprise Customer Engineer - AI-Driven

Cloudflare; United States; Remote; USD 72,000 - 107,000; Full time

Job summary

Cloudflare is seeking a Customer Engineer to bridge technical strategy and business value for enterprise clients. You will guide pre-sales validation through onboarding, deployment architecture, and lifecycle expansion, operating as a quota-carrying technologist leveraging AI-augmented workflows to reduce admin toil.

You will partner with sales to own discovery, demos, onboarding, and ongoing customer health, risk, and expansion. Travel to customer sites is required in this fast-paced GTM role.

Qualifications

• Experience in a customer-facing technical role.
• Ability to white-board and articulate complex enterprise architectures.
• Strong commercial mindset with SaaS metrics.

Responsibilities

• Lead technical deep-dive discovery and PoCs with customers.
• Own discovery, demos, onboarding, health, and expansion strategy.
• Run technical QBRs to translate platform value into ROI.

Skills

Architectural Mindset

Consultative Skills

Commercial Mindset

Communication

Technical Breadth

Developer Platform Fluency

AI Proficiency

Solutions Engineering

Education

Bachelor’s or Master’s in CS/Engineering

Tools

RESTful APIs

GraphQL

SDKs

Terraform

Pulumi

CI/CD pipelines

Observability

Job description

Cloudflare is seeking a Customer Engineer to bridge technical strategy and business value for enterprise clients. You will guide pre-sales validation through onboarding, deployment architecture, and lifecycle expansion, operating as a quota-carrying technologist leveraging AI-augmented workflows to reduce admin toil.

You will partner with sales to own discovery, demos, onboarding, and ongoing customer health, risk, and expansion. Travel to customer sites is required in this fast-paced GTM role.