Senior Customer Engineer, Enterprise AI Architect

CloudFlare; East Portal Distributed Camping Area (CO); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Commuter Spending Accounts

Job summary

Cloudflare is seeking a Customer Engineer to drive technical go-to-market strategies with enterprise customers. You will own discovery, design bespoke architectures, and partner with Account Executives to ensure successful onboarding, adoption, and expansion across Cloudflare’s portfolio.

The role emphasizes AI-augmented workflows, proactive health monitoring, and engagement with C-suite stakeholders to translate technical value into business outcomes.

Qualifications

• Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineer.

Responsibilities

• Technical Validation: partner with Account Executives to lead discovery, build architectures, and deliver demos/PoCs across Cloudflare’s portfolio.
• Customer Adoption & Value Realization: oversee onboarding and implementation, own discovery, demos, onboarding, health, risk, and expansion strategy.
• Commercial Accountability & Expansion: carry a quota tied to new business and account growth; drive cross-sell/up-sell opportunities.
• Trusted Advisory: maintain deep relationships with stakeholders from onboarding to renewal and expansion.
• AI Orchestration & Workflow Automation: act as an AI-augmented engineer, automate routine tasks to focus on advisory.

Skills

Customer-facing technical roles

Technical acumen

Commercial mindset

Communication

Job description

Cloudflare is seeking a Customer Engineer to drive technical go-to-market strategies with enterprise customers. You will own discovery, design bespoke architectures, and partner with Account Executives to ensure successful onboarding, adoption, and expansion across Cloudflare’s portfolio.

The role emphasizes AI-augmented workflows, proactive health monitoring, and engagement with C-suite stakeholders to translate technical value into business outcomes.