Senior Customer Engineer - AI-Driven Architect

Cloudflare; United States; Remoto; USD 120.000 - 160.000; Tempo pieno

Descrizione del lavoro

Cloudflare seeks a Customer Engineer to partner with our customers, owning the technical relationship from discovery through adoption and expansion. You will act as a trusted advisor, driving architectural design and measurable business outcomes across the customer journey.

You will leverage AI-augmented workflows to automate routine tasks, reducing overhead so you can focus on high-value engagements like demonstrations, onboarding, and strategic QBRs with senior stakeholders.

Competenze

• Experience in a customer-facing technical role such as solutions engineering or sales engineering.
• Broad technical acumen across web security, networking, cloud infrastructure, and enterprise architecture.
• Strong communication and stakeholder management to bridge technical detail with business value.

Mansioni

• Lead technical discovery with Account Executives and deliver demos/PoCs across Cloudflare products.
• Own onboarding, technical health, risk, and expansion strategy with customers.
• Manage quarterly business reviews to translate platform capabilities into business value for executives.
• Act as trusted advisor through onboarding, adoption, renewal, and expansion.
• Leverage AI-augmented workflows to automate routine tasks and focus on strategic guidance.

Conoscenze

Technical validation

Solution engineering

Customer engagement

Networking & security

Negotiation & expansion

Descrizione del lavoro

Cloudflare seeks a Customer Engineer to partner with our customers, owning the technical relationship from discovery through adoption and expansion. You will act as a trusted advisor, driving architectural design and measurable business outcomes across the customer journey.

You will leverage AI-augmented workflows to automate routine tasks, reducing overhead so you can focus on high-value engagements like demonstrations, onboarding, and strategic QBRs with senior stakeholders.