Senior Enterprise Customer Engineer

Cloudflare, Inc.; Houston (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

Cloudflare, Inc. in Houston is seeking a Customer Engineer to drive technical go-to-market strategies and act as a trusted advisor for enterprise customers. You will bridge technical strategy with business value across onboarding, deployment, and expansion.

Join a team that leverages AI-augmented workflows to reduce manual tasks, deliver architecture guidance, and ensure successful customer outcomes throughout the lifecycle.

Qualifications

• Experience in customer-facing technical roles such as Solutions Engineering or Sales Engineering.
• Ability to white-board, design, and articulate complex enterprise networks and security architectures.
• Strong communication skills with the ability to translate technical concepts into business outcomes.
• Track record in quota-carrying or revenue-aligned roles and SaaS metrics understanding.
• Familiarity with RESTful/GraphQL APIs, SDKs, webhooks, and IaC tooling is a plus.

Responsibilities

• Technical Validation: lead deep-dive discovery and map customer infra to Cloudflare architectures.
• Onboarding & Adoption: design migration blueprints and guide customer engineering teams.
• Commercial Expansion: own discovery, demos, onboarding, health, and expansion strategy.
• Trusted Advisory: maintain ongoing relationships with stakeholders for deployment confidence.
• AI Orchestration: use AI to automate routine tasks and boost advisor productivity.
• Education & Enablement: develop resources and SOPs to raise technical baseline.

Skills

Technical Validation

Customer Adoption

Commercial Accountability

Trusted Advisory

AI Orchestration

Education & Enablement

Architectural Mindset

Consultative Skills

Commercial Mindset

Communication

Technical Breadth

Education

Undergraduate or graduate degree in Computer Science, Engineering, or a related field

Job description

Cloudflare, Inc. in Houston is seeking a Customer Engineer to drive technical go-to-market strategies and act as a trusted advisor for enterprise customers. You will bridge technical strategy with business value across onboarding, deployment, and expansion.

Join a team that leverages AI-augmented workflows to reduce manual tasks, deliver architecture guidance, and ensure successful customer outcomes throughout the lifecycle.