Senior Enterprise CSM: Strategy, Growth & Retention

Okta; Houston (TX); On-site; USD 151,000 - 208,000; Full time

Job summary

Okta is seeking a Senior Customer Success Manager to drive growth and retention within the strategic account sector. You will cultivate trusted advisory relationships with C-level leaders and translate complex tech concepts into business outcomes, collaborating across Sales, Support, Engineering, and Product.

The role requires 5+ years in customer success or related roles, a proven track record of scaling customer experience, and strong executive communication.

Qualifications

• 5+ years in a customer success, account management, or consulting role with large enterprises.
• Proven track record of delivering exceptional customer experiences at scale.
• Strong emotional intelligence and executive stakeholder development.
• Excellent presentation and communication skills with C-level audiences.
• Ability to listen, analyze, and translate priorities into outcomes.
• Collaborative, cross-functional teamwork with Sales, Support, Engineering, and Product.
• Experience with enterprise security tools is preferred.
• Willing to travel up to 25%.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand goals and needs, ensuring retention and business value.
• Design and execute proactive success plans and Strategic Business Reviews with clear goals, KPIs, and timelines.
• Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and coordinate success motions.
• Gather and surface feedback to drive continuous improvement and challenge what needs to evolve.
• Identify and communicate relevant new products and features to help customers adopt Okta's capabilities.
• Identify renewal risk and collaborate to remediate, ensuring renewals and expansion opportunities.

Skills

Customer success

Account management

Executive relationships

SaaS enterprise

Problem solving

Cross-functional teamwork

Communication

Job description

Okta is seeking a Senior Customer Success Manager to drive growth and retention within the strategic account sector. You will cultivate trusted advisory relationships with C-level leaders and translate complex tech concepts into business outcomes, collaborating across Sales, Support, Engineering, and Product.

The role requires 5+ years in customer success or related roles, a proven track record of scaling customer experience, and strong executive communication.