Strategic Enterprise CSM — Growth & Impact

Okta; Palo Alto (CA); On-site; USD 116,000 - 160,000; Full time

Job summary

Okta is seeking a Customer Success Manager in the San Francisco Bay Area to drive retention and value for enterprise customers within the Commercial Sector. You will partner with executives to translate business objectives into outcomes, and work across Sales, Support, Engineering, and Product to ensure customer success.

The role emphasizes proactive planning, executive engagement, and result-driven collaboration while you navigate renewals and expansion opportunities in a fast-paced SaaS

Qualifications

• 3+ years in a customer success, account management, or consulting role with enterprise customers.
• Track record delivering exceptional customer experience at scale.
• Strong executive relationship management and communication skills.

Responsibilities

• Deliver customer value by building strong relationships with C-level stakeholders and understanding business goals.
• Design and execute proactive success plans with clear KPIs and timelines.
• Mobilize cross-functional teams (Sales, Support, Engineering, Product) to resolve issues and drive outcomes.
• Represent the customer voice by gathering feedback and driving continuous improvement.
• Identify and communicate relevant new products and features to drive adoption and value.
• Monitor renewal risk and collaborate with internal teams to secure renewals and expansion.

Skills

Customer success

Account management

Consulting

Job description

Okta is seeking a Customer Success Manager in the San Francisco Bay Area to drive retention and value for enterprise customers within the Commercial Sector. You will partner with executives to translate business objectives into outcomes, and work across Sales, Support, Engineering, and Product to ensure customer success.

The role emphasizes proactive planning, executive engagement, and result-driven collaboration while you navigate renewals and expansion opportunities in a fast-paced SaaS