Senior Enterprise CSM — Drive Exec Alignment & Growth

Okta; Atlanta (GA); On-site; USD 151,000 - 208,000; Full time

Job summary

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector to build trusted advisor relationships with C-level executives and align success plans with business priorities, driving retention and value.

You will collaborate with Sales, Support, Engineering, and Product to resolve escalations, guide product adoption, and identify renewal risks and expansion opportunities. Candidates should have 5+ years in CS/AM/consulting and be willing to travel up to 25%.

Qualifications

• 5+ years in customer success, account management, or consulting with large enterprises.
• Proven ability to drive retention and business value.
• Strong communication and executive relationship skills.

Responsibilities

• Develop and nurture strong customer and C-level relationships to understand business goals and ensure retention and ROI.
• Design and execute proactive success plans and SBRS with clear KPIs and timelines.
• Collaborate with Sales, Support, Engineering, and Product to resolve escalations and drive coordinated success motions.
• Surface feedback to drive continuous improvement and align with customer priorities.
• Identify renewal risks and expansion opportunities, guiding customers to adopt new features.

Skills

Customer success

Account management

Executive stakeholder management

Cross-functional collaboration

Consulting mindset

Presentations to C-level

Tools

Enterprise security tools

Job description

Okta is seeking a Sr. Customer Success Manager for the Enterprise Sector to build trusted advisor relationships with C-level executives and align success plans with business priorities, driving retention and value.

You will collaborate with Sales, Support, Engineering, and Product to resolve escalations, guide product adoption, and identify renewal risks and expansion opportunities. Candidates should have 5+ years in CS/AM/consulting and be willing to travel up to 25%.