Senior Enterprise CSM | Equity & Impact

Merge; New York (NY); Sur place; USD 175 000 - 210 000; Plein temps

Avantages offerts par ce poste

Equity compensation

Résumé du poste

Merge in New York is seeking a senior Customer Success Manager to own a roster of enterprise customers, partner with sales, and drive renewals. You will escalate as needed, advocate for customers, and operate with autonomy in a fast-growing team.

The role requires 6+ years in enterprise SaaS, experience with 800+ employee customers, and a proactive mindset. Compensation includes an OTE of $175,000–$210,000 and equity, with salary plus performance incentives.

Qualifications

• 6+ years of experience in a Customer Success or Account Management function with highly technical software products and technical stakeholders.
• Experience with enterprise SaaS customers (800+ employees) and executive level stakeholders.
• A background and passion for advocating on behalf of customers and acting as an extension of the customer's team.

Responsabilités

• Directly work with technical stakeholders at customers to escalate and resolve issues swiftly.
• Manage customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure adoption and support for use cases.
• Manage up to 30 enterprise customers and drive customer satisfaction and renewals.

Connaissances

Enterprise SaaS

Account Management

Customer advocacy

Autonomy

Portfolio ownership

Description du poste

Merge in New York is seeking a senior Customer Success Manager to own a roster of enterprise customers, partner with sales, and drive renewals. You will escalate as needed, advocate for customers, and operate with autonomy in a fast-growing team.

The role requires 6+ years in enterprise SaaS, experience with 800+ employee customers, and a proactive mindset. Compensation includes an OTE of $175,000–$210,000 and equity, with salary plus performance incentives.