Enterprise CSM — Growth, Adoption & Strategy Leader

TytoCare; New York (NY); On-site; USD 165,000 - 180,000; Full time

Job summary

TytoCare is seeking a Senior Customer Success Manager in New York to support a portfolio of Enterprise customers and drive measurable value through product adoption.

The role involves acting as a strategic advisor, leading solution design, and ensuring customer satisfaction. The expected On Target Earnings range from $165,000 to $180,000.

Applicants should have 7+ years of experience in Customer Success and strong technical communication skills.

Qualifications

• 7+ years of experience in Customer Success or similar roles.
• Proven ability to manage complex customer relationships.
• Strong communication skills with technical and business audiences.

Responsibilities

• Drive customer outcomes and product adoption across your portfolio.
• Lead onboarding, training, and enablement sessions.
• Conduct regular check‑ins and usage reviews.

Skills

Customer Success

Technical Account Management

Communication Skills

Data Analysis

Project Management

Education

7+ years in a client-facing SaaS role

Tools

SQL

Looker

BigQuery

Job description

TytoCare is seeking a Senior Customer Success Manager in New York to support a portfolio of Enterprise customers and drive measurable value through product adoption.

The role involves acting as a strategic advisor, leading solution design, and ensuring customer satisfaction. The expected On Target Earnings range from $165,000 to $180,000.

Applicants should have 7+ years of experience in Customer Success and strong technical communication skills.