Strategic SLED CSM for Identity & IAM

Okta; Sacramento (CA); On-site; USD 182,000 - 274,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k)

Flexible spending account

Paid leave including PTO and parental leave

Job summary

Okta is looking for a Customer Success Executive to manage complex SLED accounts in Sacramento, California. This role demands experience in customer success and account management while partnering with customers to drive business outcomes and maximize the value of the Okta platform.

Candidates should possess strong relationship management and problem-solving skills, with a deep understanding of Identity and Access Management and cloud architecture. The position offers a competitive compensation range of $182,000 - $274,000 OTE for California candidates.

Qualifications

• 10+ years of experience in customer success or account management.
• Track record of delivering exceptional customer experiences.
• Strong emotional intelligence and relationship management with executives.
• Deep knowledge in Identity and Access Management (IAM) and Security.
• Experience in consulting and implementing IT systems.

Responsibilities

• Partner with customers to define desired business outcomes.
• Create proactive customer success plans and Strategic Business Reviews.
• Serve as primary contact post-implementation and manage customer adoption.
• Collect feedback for continuous improvement and product insight.
• Identify renewal risks and collaborate for successful renewals.

Skills

Customer Success

Account Management

Relationship Management

Crisis Management

Cloud Architecture

Technical Problem-Solving

Education

Bachelor’s Degree

Tools

SaaS Applications

Job description

Okta is looking for a Customer Success Executive to manage complex SLED accounts in Sacramento, California. This role demands experience in customer success and account management while partnering with customers to drive business outcomes and maximize the value of the Okta platform.

Candidates should possess strong relationship management and problem-solving skills, with a deep understanding of Identity and Access Management and cloud architecture. The position offers a competitive compensation range of $182,000 - $274,000 OTE for California candidates.