Senior Enterprise CSM — POS & Restaurant Tech (Remote)

PAR Technology; Little Elm (TX); À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House. You will own relationships with large enterprise restaurant customers, build strategic account plans, and coordinate across PAR teams to drive measurable value.

You’ll lead executive reviews, track health and adoption, and identify expansion opportunities while navigating an evolving, collaborative environment.

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered.
• Track record owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• Ability to translate customer goals into strategic account plans that drive value, retention and growth.
• Enough technical fluency to discuss restaurant technology, POS, payments and back-office environments.
• Strong ownership, problem-solving, communication and cross-functional collaboration skills.
• Comfort operating in an evolving environment where the path forward isn’t always perfectly defined.

Responsabilités

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
• Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Connaissances

Customer Success

Account Management

Enterprise SaaS

Restaurant tech

Executive relationships

Strategic account plans

POS & back-office

Cross-functional collaboration

Problem-solving

Communication

Description du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House. You will own relationships with large enterprise restaurant customers, build strategic account plans, and coordinate across PAR teams to drive measurable value.

You’ll lead executive reviews, track health and adoption, and identify expansion opportunities while navigating an evolving, collaborative environment.