Remote Senior CSM - Enterprise POS & Back-of-House

PAR Technology; Lorida (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale and Back of House to own relationships with large enterprise restaurant customers. You will drive account planning, executive-level reviews, and strategic initiatives to ensure measurable value and retention across the portfolio.

You will collaborate with Sales, Support, Professional Services, Product, and Engineering to balance customer needs with PAR’s product roadmap.

Qualifications

• 4+ years in Customer Success, Account Management, or similar role in SaaS or enterprise software.
• Experience with executive-level customers and business reviews.
• Ability to translate customer goals into strategic account plans that drive value, retention, and growth.
• Fluency discussing restaurant technology, POS, payments, and back-office environments.

Responsibilities

• Build account plans around customer goals and blockers, coordinating PAR teams.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and mitigate renewal risk.
• Navigate complex customer challenges by coordinating Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted PAR expert on POS and back-office solutions and the restaurant operations they support.
• Provide customer feedback to improve PAR products and services.

Skills

Customer Success

Account Management

SaaS

Executive Relationships

Strategic Account Planning

Technical Fluency

Renewals & Growth

Tools

CRM (e.g., Salesforce)

Job description

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale and Back of House to own relationships with large enterprise restaurant customers. You will drive account planning, executive-level reviews, and strategic initiatives to ensure measurable value and retention across the portfolio.

You will collaborate with Sales, Support, Professional Services, Product, and Engineering to balance customer needs with PAR’s product roadmap.