Remote Senior Enterprise CSM - POS & Back Office

PAR Technology; Clifton (TX); Remote; USD 120,000 - 180,000; Full time

Job summary

PAR Technology Corporation is seeking a Senior Director of Enterprise Customer Success to lead relationships with large restaurant enterprise customers. You will own account plans, drive value, and coordinate with Sales, Support, Professional Services, Product, and Engineering to maximize retention and growth.

You will conduct Quarterly and Executive Business Reviews, track health metrics, and translate customer goals into strategic action plans while ensuring deep product knowledge of PAR’s POS

Qualifications

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• The ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
• Enough technical fluency to confidently discuss restaurant technology, POS, payments, and/or back-office environments.

Responsibilities

• Build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
• Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Skills

Customer Success

Account Management

SaaS

Executive relationships

Strategic account plans

Job description

PAR Technology Corporation is seeking a Senior Director of Enterprise Customer Success to lead relationships with large restaurant enterprise customers. You will own account plans, drive value, and coordinate with Sales, Support, Professional Services, Product, and Engineering to maximize retention and growth.

You will conduct Quarterly and Executive Business Reviews, track health metrics, and translate customer goals into strategic action plans while ensuring deep product knowledge of PAR’s POS