Senior Enterprise CS Manager - POS & Back Office (Remote)

PAR Technology; Georgia; À distance; USD 110 000 - 160 000; Plein temps

Résumé du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with large enterprise restaurant customers. You will think ahead, build executive relationships, and mobilize cross-functional teams to deliver measurable value.

You’ll partner with Sales, Support, Professional Services, Product, and Engineering in a fast-evolving environment, owning account plans, health metrics, and renewal forecasting.

Responsabilités

• Be the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle.
• Build account plans around customer goals, priorities, blockers, then mobilize the right teams across PAR to make progress.
• Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.
• Track customer health, adoption, and usage to identify opportunities and address risk before it becomes a renewal issue.
• Navigate complex customer challenges by bringing together the right partners across Support, Professional Services, Product, and Engineering.
• Identify expansion opportunities across locations, modules, and products in partnership with Sales and Account Management.
• Own renewal forecasting, account health, and stakeholder mapping.
• Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support.
• Bring the voice of the customer back into PAR, providing thoughtful feedback that helps the broader organization improve.

Description du poste

PAR Technology Corporation is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with large enterprise restaurant customers. You will think ahead, build executive relationships, and mobilize cross-functional teams to deliver measurable value.

You’ll partner with Sales, Support, Professional Services, Product, and Engineering in a fast-evolving environment, owning account plans, health metrics, and renewal forecasting.