Senior CSM - Enterprise POS & Back-Office (Remote)

PAR Technology; Colorado; À distance; USD 100 000 - 180 000; Plein temps

Résumé du poste

PAR Technology is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with its largest enterprise restaurant customers. You’ll think ahead, move partnerships forward, and drive measurable value across PAR’s POS and back‑office offerings.

You’ll collaborate with Sales, Support, Professional Services, Product, and Engineering to navigate complex challenges, identify growth opportunities, and ensure seamless customer outcomes in a dynamic, evolving

Qualifications

• 4+ years in Customer Success, account management or similar.
• Experience with enterprise SaaS or software.
• Proven track record managing executive-level relationships.

Responsabilités

• Be the strategic partner for large enterprise restaurant customers across the lifecycle.
• Develop account plans aligned to customer goals and blockers with PAR teams.
• Lead Quarterly and Executive Business Reviews with senior stakeholders.
• Track health, adoption, and usage to identify opportunities and mitigate renewal risk.
• Navigate complex challenges by coordinating Support, Professional Services, Product and Engineering.
• Identify expansion opportunities across locations, modules and products with Sales.
• Own renewal forecasting and stakeholder mapping.
• Become a trusted PAR expert on POS and back‑office solutions.
• Provide customer feedback to influence broader product and service improvements.

Connaissances

Customer Success

Account Management

Executive relationships

Cross-functional collaboration

Strategic account planning

Sales/renewal awareness

Technical fluency

Restaurant technology

Description du poste

PAR Technology is seeking a Senior Customer Success Manager for Point of Sale & Back of House to own relationships with its largest enterprise restaurant customers. You’ll think ahead, move partnerships forward, and drive measurable value across PAR’s POS and back‑office offerings.

You’ll collaborate with Sales, Support, Professional Services, Product, and Engineering to navigate complex challenges, identify growth opportunities, and ensure seamless customer outcomes in a dynamic, evolving