Senior Enterprise CSM – Hybrid (Travel & FinOps)

Emburse, Inc.; Addison (TX); Hybrid; USD 95.000 - 130.000; Vollzeit

Zusammenfassung

Emburse, Inc. seeks a Senior Customer Success Manager to drive post-sales value for enterprise clients in a hybrid Addison, TX role. Own account health, conduct Executive Business Reviews, and partner with cross-functional teams to drive retention and expansion.

You will educate clients, demonstrate product value, and leverage Salesforce and Power BI to optimize outcomes. This role requires strong communication and strategic thinking.

Qualifikationen

• 5+ years in a consultative, strategic customer success role or within the travel industry.
• Strong knowledge of Microsoft Office, Google Workspace, and Salesforce; experience with video conferencing tools (Zoom, GoToMeeting).
• Proficiency with Power BI for data reporting; Confluence preferred.
• Demonstrated ability to deliver engaging product demonstrations and present to diverse client audiences.
• Excellent follow-up, organizational, and communication skills across all levels.

Aufgaben

• Own account health, retention, and expansion across an assigned enterprise client base.
• Build relationships with C-suite stakeholders and conduct Executive Business Reviews to uncover savings opportunities.
• Troubleshoot complex customer situations and coordinate with internal teams for swift resolutions.
• Educate clients and partners on products, technology, and best practices.
• Advocate for client needs and influence product strategy and process improvements.
• Monitor customer milestones and manage retention/cancellation strategies when risks arise.
• Track metrics and collaborate with Support to resolve technical concerns.
• Lead client-facing presentations and industry trend discussions.
• Support cross-functional programs and strategic initiatives.

Ausbildung

Bachelor’s degree or equivalent

Tools

Microsoft Office (Excel/Word/PowerPoint)

Google Workspace

Salesforce

Power BI

Confluence

Zoom

GoToMeeting

Jobbeschreibung

Emburse, Inc. seeks a Senior Customer Success Manager to drive post-sales value for enterprise clients in a hybrid Addison, TX role. Own account health, conduct Executive Business Reviews, and partner with cross-functional teams to drive retention and expansion.

You will educate clients, demonstrate product value, and leverage Salesforce and Power BI to optimize outcomes. This role requires strong communication and strategic thinking.