Remote Enterprise CSM - Strategic Growth & Adoption

Connecteam; Clayton (NC); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee our US enterprise accounts in a fully remote role. You will engage with executives, drive retention and expansion, and lead data-driven value realization across complex organizations.

You will partner with Sales and Marketing to maximize platform adoption and thought leadership, while coordinating with global teams across time zones. Travel may be required occasionally.

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Analytical mindset with experience leveraging customer data for decision-making.
• Experience collaborating with global teams across different time zones.
• This role is fully remote; occasional travel may be required for onsite visits and industry events.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ objectives to ensure retention and growth.
• Build relationships with C-level executives, IT, and operations to drive adoption and advocacy.
• Partner with customers to solve challenges and maximize value of Connecteam’s platform.
• Identify expansion opportunities and collaborate with Sales for upsells and cross-sells.
• Leverage usage analytics and feedback to identify risks, opportunities, and improvements.
• Collaborate with Marketing to develop case studies and promote customer stories.
• Serve as primary escalation point and coordinate cross-functional resolution.
• Stay ahead of industry trends and workforce management best practices.

Skills

B2B SaaS

Executive engagement

Expansion selling

Data analytics

Communication

Cross-functional collaboration

Remote work

Travel readiness

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee our US enterprise accounts in a fully remote role. You will engage with executives, drive retention and expansion, and lead data-driven value realization across complex organizations.

You will partner with Sales and Marketing to maximize platform adoption and thought leadership, while coordinating with global teams across time zones. Travel may be required occasionally.