Strategic Enterprise CSM — Global Accounts (Hybrid/Remote)

FreedomPay; Select (KY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement plans with company match

Hybrid work environment

Job summary

FreedomPay is hiring an Enterprise Customer Success Manager to manage strategic enterprise accounts across global markets. The role blends relationship management with hands‑on operational ownership to maximize value and ensure customer objectives are met.

The ideal candidate has a track record of driving adoption, retention, and growth in SaaS/payments environments and can lead executive‑level discussions in a fast‑paced, hybrid work setting, with up to 20% travel.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 7+ years in Customer Success/Strategic Account Management or similar.
• Experience with enterprise/global accounts in SaaS/fintech/payments environment.
• Proven ability to influence executive stakeholders.

Responsibilities

• Act as primary strategic advisor for a portfolio of enterprise/global accounts.
• Develop and execute CS strategies to drive adoption, retention and growth.
• Conduct regular business reviews and align solutions to customer objectives.
• Coordinate with Sales, Product, Operations, Support, and Implementation teams.
• Identify risks, gather feedback, and drive continuous service improvements.
• Travel up to 20% to support meetings and industry events.

Skills

Executive communication

Strategic account management

Relationship management

Cross-functional collaboration

Education

Bachelor's degree

Tools

CRM platforms

Data analytics tools

Job description

FreedomPay is hiring an Enterprise Customer Success Manager to manage strategic enterprise accounts across global markets. The role blends relationship management with hands‑on operational ownership to maximize value and ensure customer objectives are met.

The ideal candidate has a track record of driving adoption, retention, and growth in SaaS/payments environments and can lead executive‑level discussions in a fast‑paced, hybrid work setting, with up to 20% travel.