Remote Enterprise CSM: Strategic Growth & Retention

Paycom; San Diego (CA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Medical Coverage

401(k) match

Job summary

Paycom is seeking an experienced Enterprise Customer Success Manager (CSM) to manage and grow relationships with complex enterprise clients using CARET's technology solutions. This role will focus on strategic advisory with executive stakeholders to drive customer retention and expansion.

The ideal candidate will have a strong background in customer success management, with a track record of managing enterprise accounts, exceptional consultative skills, and the ability to navigate complex environments.

Benefits include flexible PTO and comprehensive medical coverage.

Qualifications

• 5+ years of Customer Success or Strategic Account Management experience.
• Proven success with strategic accounts.
• Exceptional communication and negotiation skills.

Responsibilities

• Manage relationships with large enterprise customers.
• Drive customer retention and expansion.
• Conduct executive business reviews.

Skills

Customer Success

Strategic Account Management

Consultative Skills

Salesforce

Stakeholder Management

Tools

Salesforce

Gainsight

Pendo

Job description

Paycom is seeking an experienced Enterprise Customer Success Manager (CSM) to manage and grow relationships with complex enterprise clients using CARET's technology solutions. This role will focus on strategic advisory with executive stakeholders to drive customer retention and expansion.

The ideal candidate will have a strong background in customer success management, with a track record of managing enterprise accounts, exceptional consultative skills, and the ability to navigate complex environments.

Benefits include flexible PTO and comprehensive medical coverage.