Senior Enterprise CSM — Remote Growth & Renewals

Avolution; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401K with company matching

Life Insurance

Short-term disability insurance

Health Savings Account

20 PTO days per year

Birthday leave

Job summary

Avolution is seeking a Customer Success Manager to manage a portfolio of 30-45 enterprise customers, driving retention, renewals and expansion. You will translate complex tech use cases into business value and develop success plans aligned with customer priorities.

You’ll map accounts, build executive relationships, forecast accurately in Salesforce, and collaborate with consulting, product and sales to deliver outcomes. Some travel to spend time with customers is expected.

Qualifications

• 5+ years' experience managing your own book of clients in Customer Success, Account Management or a similar role.

Responsibilities

• Own a portfolio of 30-45 enterprise customers ($1.5-2.5M ARR), with responsibility for retention, renewals and expansion.
• Build success plans tied to each customer's business priorities and measurable outcomes.
• Map accounts and build multi-threaded relationships across customer organizations, including senior and executive stakeholders.
• Translate complex technical use cases into clear business value.
• Identify risk early and put clear plans in place to address it.
• Proactively identify and develop expansion opportunities.
• Own renewals and growth opportunities through to negotiation and signature.
• Maintain accurate forecasts, clear next steps and strong Salesforce discipline.
• Work closely with Consulting, Product, Support and Sales to deliver strong customer outcomes.
• Travel regularly to spend meaningful time with customers in person.
• Support enterprise procurement processes, including tenders, RFIs, RFPs and single-source justifications.

Skills

Account management

Client relationships

Forecasting

Negotiation

Discovery

Strategic thinking

Tools

Salesforce

Job description

Avolution is seeking a Customer Success Manager to manage a portfolio of 30-45 enterprise customers, driving retention, renewals and expansion. You will translate complex tech use cases into business value and develop success plans aligned with customer priorities.

You’ll map accounts, build executive relationships, forecast accurately in Salesforce, and collaborate with consulting, product and sales to deliver outcomes. Some travel to spend time with customers is expected.