Senior Enterprise CSM — Healthcare SaaS

Verifiable; United States; Remote; USD 140.000 - 190.000; Vollzeit

Benefits dieser Stelle

Health coverage

Unlimited PTO

Equity

Remote-friendly

MacBook provided

Modern tools

Zusammenfassung

Verifiable is seeking an experienced Senior Customer Success Manager to drive satisfaction, retention, and growth within strategic accounts. You will be the primary contact for key customers, ensuring onboarding, providing ongoing technical support, and uncovering expansion opportunities.

You’ll partner with Product, Solutions, Enablement, and Support to maximize customer value. You will build executive relationships, guide renewals, and translate feedback into actionable insights that shape our

Qualifikationen

• 5+ years of Senior Customer Success in B2B SaaS, healthcare and Salesforce experience preferred.
• Familiarity with Salesforce CRM and CS tools, including basic automations and reports.
• Experience managing a book of business > $3M ARR, building pipeline, and closing deals.
• Strong executive relationship building, communication, presentation and problem solving.

Aufgaben

• Develop product expertise to provide value through technical discussions and integration talks.
• Partner with sales and implementation for smooth onboarding and adoption of contracted functionality.
• Build deep customer relationships, act as trusted advisor and drive ongoing engagement.
• Conduct quarterly business reviews to ensure retention and strategic alignment.
• Identify upsell opportunities and align new features with customer goals.
• Lead commercial negotiations with internal teams to close deals and optimize contracts.
• Gather customer feedback to inform product roadmap and prioritize enhancements.
• Support custom reporting needs and Salesforce workflow discussions.
• Monitor account health and escalate issues to reduce churn.
• Maintain CRM hygiene and data integrity in Salesforce.

Kenntnisse

Senior Customer Success

B2B SaaS

Salesforce familiarity

Executive relationships

Problem solving

Tools

Salesforce CRM

Reports

Process Builder/Flows

Jobbeschreibung

Verifiable is seeking an experienced Senior Customer Success Manager to drive satisfaction, retention, and growth within strategic accounts. You will be the primary contact for key customers, ensuring onboarding, providing ongoing technical support, and uncovering expansion opportunities.

You’ll partner with Product, Solutions, Enablement, and Support to maximize customer value. You will build executive relationships, guide renewals, and translate feedback into actionable insights that shape our