Remote Enterprise CSM — Strategic Growth & Renewals

Avolution; McLean (VA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

401K with company matching

Life Insurance

Paid parental leave

PTO

Birthday leave

Job summary

Avolution is hiring a Customer Success Manager to manage a portfolio of 30–45 enterprise customers across the US, driving retention, renewals and expansion. You will translate complex architecture use cases into tangible business value and build executive relationships.

You’ll own success plans, forecast accurately in Salesforce, and collaborate with Consulting, Product, Support and Sales to deliver strong customer outcomes. Travel will be regular to visit customers in person.

Qualifications

• 5+ years' experience managing a book of clients in Customer Success or Account Management.
• Experience owning retention and growth with a personal commercial target.
• Experience handling complex enterprise customers with multiple stakeholders.
• Strong discovery skills and ability to link goals to measurable outcomes.
• Excellent negotiation, forecasting and portfolio management.

Responsibilities

• Own a portfolio of 30–45 enterprise customers ($1.5–2.5M ARR) with retention, renewals and expansion.
• Build success plans aligned to customer priorities and measurable outcomes.
• Map accounts and build relationships across customer organizations, incl. executives.
• Translate complex use cases into clear business value and address risks early.
• Identify expansion opportunities and drive renewals through negotiations.
• Maintain accurate forecasts and Salesforce discipline; collaborate with teams to deliver outcomes.
• Travel regularly to spend meaningful time with customers in person.

Skills

Account management

Customer success

Forecasting

Stakeholder management

Tools

Salesforce

Job description

Avolution is hiring a Customer Success Manager to manage a portfolio of 30–45 enterprise customers across the US, driving retention, renewals and expansion. You will translate complex architecture use cases into tangible business value and build executive relationships.

You’ll own success plans, forecast accurately in Salesforce, and collaborate with Consulting, Product, Support and Sales to deliver strong customer outcomes. Travel will be regular to visit customers in person.