Senior Enterprise CSM — Remote, Executive Growth & Advisory

Clutch; Half Moon Bay (CA); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work

Stock options

Health coverage

Paid time off

Home office setup budget

Job summary

Clutch in Half Moon Bay, California, is seeking an Enterprise Customer Success Manager to take ownership of approximately 12–15 mid-market accounts, ensuring long-term success. You will collaborate closely with customers to manage onboarding and ongoing support, fostering strong relationships.

The ideal candidate will have over 5 years of experience in customer-facing roles, particularly in SaaS or Fintech. This position allows for remote work with occasional travel for high-impact meetings.

Qualifications

• 5+ years of experience as Customer Success Manager or similar role in a SaaS or Fintech environment.
• Proven success managing complex B2B accounts.
• Ability to guide senior stakeholders through onboarding and strategic reviews.

Responsibilities

• Own a portfolio of 12-15 mid-market accounts.
• Build relationships with executive sponsors.
• Lead executive onboarding and drive customer success.

Skills

Leadership

Strategic Partnership

Customer Management

Technical Problem Solving

Commercial Acumen

Job description

Clutch in Half Moon Bay, California, is seeking an Enterprise Customer Success Manager to take ownership of approximately 12–15 mid-market accounts, ensuring long-term success. You will collaborate closely with customers to manage onboarding and ongoing support, fostering strong relationships.

The ideal candidate will have over 5 years of experience in customer-facing roles, particularly in SaaS or Fintech. This position allows for remote work with occasional travel for high-impact meetings.