Enterprise Customer Success Leader (FinTech | Hybrid Dallas)

AccountMakers; Dallas (TX); Hybrid; USD 82,000 - 113,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

401(k) plan

Job summary

AccountMakers is seeking a Customer Success Manager to lead a team serving banks, processors, and enterprise partners. You will strengthen relationships, optimize onboarding, and drive long-term platform adoption in a high-growth FinTech environment.

Based in Dallas with hybrid flexibility, you will shape CS processes, define KPIs, and coordinate with product, compliance, and engineering to align customer feedback with the roadmap.

Qualifications

• 8–12 years of customer success, account management, or client services experience, including leadership roles within FinTech, payments, or financial services.
• Strong understanding of payment systems, financial operations, regulatory considerations, or enterprise SaaS environments.
• Proven ability to build scalable customer success programs, define KPIs, and develop health‑scoring frameworks.
• Experience leading teams that support enterprise implementations or complex integrations.

Responsibilities

• Oversee a team of account managers and implementation specialists.
• Develop customer success processes and implement metrics to deepen client engagement and reduce churn.
• Partner with product, compliance and engineering to ensure customer feedback informs the roadmap.
• Drive onboarding excellence and long-term platform adoption across banks and enterprise partners.
• Manage escalations and executive‑level conversations, influencing cross‑functional decisions.

Skills

Leadership experience

Strategic account management

Cross-functional collaboration

Executive communication

Regulatory/FinTech knowledge

Tools

Salesforce

Zendesk

HubSpot

Job description

AccountMakers is seeking a Customer Success Manager to lead a team serving banks, processors, and enterprise partners. You will strengthen relationships, optimize onboarding, and drive long-term platform adoption in a high-growth FinTech environment.

Based in Dallas with hybrid flexibility, you will shape CS processes, define KPIs, and coordinate with product, compliance, and engineering to align customer feedback with the roadmap.