Senior Enterprise CSM: Drive Adoption & Growth

Perplexity; Austin (TX); On-site; USD 170,000 - 220,000; Full time

Benefits offered by this job

Competitive base salary

OTE $170k-$220k

Career growth in AI

Job summary

Perplexity is seeking an experienced Enterprise Customer Success Manager to join our Enterprise team in Austin. You will own onboarding and adoption strategies, drive engagement across enterprise clients, and collaborate with cross-functional teams to deliver value and growth.

Your success will require strong communication with C-level executives, a proactive, can-do mindset, and the ability to thrive in a fast-paced tech environment.

Qualifications

• 5+ years in Customer Success or Account Management with enterprise clients.
• Proven track record of enterprise-level satisfaction, growth, and retention.
• Excellent communication and presentation skills, able to engage C-level executives.
• Self-starter, comfortable with ambiguity and juggling multiple initiatives.
• Ability to work under pressure and independently within a team.
• Proficient in CRM systems and customer success tools.

Responsibilities

• Execute the Enterprise customer success strategy developed by leadership.
• Serve as the primary contact for key enterprise clients.
• Drive onboarding and training to enable adoption at scale.
• Identify and support opportunities for growth and client expansion.
• Manage retention by quantifying value delivered and reinforcing outcomes.
• Advocate for client needs and collaborate with cross-functional teams to influence product development.
• Monitor and report on KPIs, analyze data to identify trends.

Skills

Customer Success

Account Management

C-level Engagement

CRM Proficiency

Communication Skills

Cross-functional Collaboration

Tools

CRM software

Job description

Perplexity is seeking an experienced Enterprise Customer Success Manager to join our Enterprise team in Austin. You will own onboarding and adoption strategies, drive engagement across enterprise clients, and collaborate with cross-functional teams to deliver value and growth.

Your success will require strong communication with C-level executives, a proactive, can-do mindset, and the ability to thrive in a fast-paced tech environment.