Strategic Enterprise CSM - Drive Value & Exec Alignment

Empleora; San Francisco, Northern (CA, KY); Hybrid; USD 130,000 - 178,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave including PTO and parental

Job summary

Okta is seeking a Customer Success Manager for the Commercial Sector in the San Francisco Bay Area. You will report to the Regional Manager, Customer Success and partner with Sales, Support, Engineering, and Product to drive retention, expansion, and executive alignment.

The ideal candidate brings a high-performance mindset, strong problem-solving and consultative skills, and the ability to collaborate cross-functionally with urgency to deliver concrete outcomes. Travel up to 25% is expected.

Qualifications

• 3+ years in a customer success, account management or consulting role.
• Proven track record delivering exceptional customer experience.
• Strong emotional intelligence and executive stakeholder development.
• Exceptional presentation and communication with C-level executives.
• Strong listening, analytical skills, and problem-solving ability.
• Collaborative, cross-functional teamwork and travel readiness.

Responsibilities

• Develop and nurture strong customer and C-Level relationships to align goals with business value.
• Design and execute proactive success plans and strategic reviews with clear KPIs.
• Champion customers internally and mobilize cross-functional partners to resolve escalations.
• Represent the customer's voice to drive continuous improvement and product feedback.
• Identify renewal risk and surface expansion opportunities, ensuring successful renewals.
• Guide customers to adopt new product features and capabilities.

Skills

Customer success

Account management

Consulting

C-level communication

Relationship management

Cross-functional collaboration

Travel willingness

Tools

Enterprise security tools

Job description

Okta is seeking a Customer Success Manager for the Commercial Sector in the San Francisco Bay Area. You will report to the Regional Manager, Customer Success and partner with Sales, Support, Engineering, and Product to drive retention, expansion, and executive alignment.

The ideal candidate brings a high-performance mindset, strong problem-solving and consultative skills, and the ability to collaborate cross-functionally with urgency to deliver concrete outcomes. Travel up to 25% is expected.