Senior Enterprise CS Manager — AI Platform Adoption

ept.ai; San Mateo (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful ownership

Influence AI adoption

Job summary

A tech product AI company is hiring a Customer Success Manager in San Mateo, CA. This role focuses on managing post-sales relationships with strategic customers, ensuring they achieve measurable outcomes. Responsibilities include building strong relationships with stakeholders, guiding successful implementations, and championing customer needs within the organization. Candidates should have 5-8 years of experience in customer success within enterprise environments and possess strong technical literacy. Competitive compensation and meaningful ownership are offered.

Qualifications

• 5–8 years in customer success roles within enterprise software environments.
• Strong technical literacy with experience supporting engineering-led products.
• Comfortable leading high-stakes meetings and delivering presentations.

Responsibilities

• Build advisory-level relationships with senior stakeholders.
• Track value realization across customer success metrics.
• Manage onboarding timelines and ensure smooth deployments.

Skills

Customer success management

Technical literacy

Communication with senior leaders

Cross-functional collaboration

Organizational skills

Job description

A tech product AI company is hiring a Customer Success Manager in San Mateo, CA. This role focuses on managing post-sales relationships with strategic customers, ensuring they achieve measurable outcomes. Responsibilities include building strong relationships with stakeholders, guiding successful implementations, and championing customer needs within the organization. Candidates should have 5-8 years of experience in customer success within enterprise environments and possess strong technical literacy. Competitive compensation and meaningful ownership are offered.