Senior Customer Success Manager, AI & Cloud

Crusoe; San Francisco (CA); Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

Hybrid work schedule

Industry competitive pay

Health insurance options

401(k) with a 100% match

Generous paid time off

Tuition reimbursement

Pet-friendly offices

Job summary

A leading technology firm in San Francisco is seeking a Senior Customer Success Manager to enhance client satisfaction and ensure effective implementation of AI and cloud services. This full-time role requires a Bachelor's degree in a relevant field and experience in customer success. Responsibilities include developing long-lasting relationships, providing technical guidance, and coordinating with product teams. Competitive salary ranging from $140,000 to $165,000 plus benefits and restricted stock units is offered, fostering professional growth in a hybrid work environment.

Qualifications

• Proven experience in customer success or technical account management.
• Strong technical foundation in cloud computing, AI, and ML technologies.
• Excellent presentation and relationship-building skills.

Responsibilities

• Develop and maintain customer relationships.
• Provide technical guidance on cloud-based AI and ML solutions.
• Deliver customer training sessions and workshops.

Skills

Customer Relationship Management

Technical Guidance

Communication Skills

Interpersonal Skills

Adaptability

Education

Bachelor’s degree in Computer Science or Engineering

Advanced degree preferred

Tools

Kubernetes

Job description

A leading technology firm in San Francisco is seeking a Senior Customer Success Manager to enhance client satisfaction and ensure effective implementation of AI and cloud services. This full-time role requires a Bachelor's degree in a relevant field and experience in customer success. Responsibilities include developing long-lasting relationships, providing technical guidance, and coordinating with product teams. Competitive salary ranging from $140,000 to $165,000 plus benefits and restricted stock units is offered, fostering professional growth in a hybrid work environment.