Enterprise Customer Success Manager — AI SaaS Growth

Smith Hanley; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Smith Hanley is seeking a Customer Success Manager to own the post-sale relationship for strategic clients across the San Francisco or New York City markets. You will guide onboarding, drive adoption of the AI-native research platform, and ensure customers realize meaningful value.

You will collaborate with insights, marketing, product, and engineering, identifying expansion opportunities and partnering with the sales team on renewals and expansions.

Qualifications

• 4–8 years in customer success or related field.
• Experience with SaaS, market research, or AI technology.
• Strong relationship-building and communication skills.

Responsibilities

• Own the customer relationship from onboarding forward.
• Onboard and drive platform adoption for key enterprise accounts.
• Build relationships across insights, marketing, product and engineering.
• Identify opportunities for account growth and renewals with sales.
• Gather customer feedback to inform product improvements.
• Help scale the customer success playbook as the company grows.

Skills

Relationship management

Enterprise accounts

Onboarding & adoption

Cross-functional collaboration

Job description

Smith Hanley is seeking a Customer Success Manager to own the post-sale relationship for strategic clients across the San Francisco or New York City markets. You will guide onboarding, drive adoption of the AI-native research platform, and ensure customers realize meaningful value.

You will collaborate with insights, marketing, product, and engineering, identifying expansion opportunities and partnering with the sales team on renewals and expansions.