Enterprise Customer Success Manager for AI Platform

Ballistic Ventures; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Incentive stock options

Health, dental, vision, life, and disability insurance

401(k) retirement plan

Flexible PTO

Hybrid work environment

Job summary

Ballistic Ventures is looking for a passionate Customer Success Manager to join their team in San Francisco, California. The role requires a strong track record in managing customer relationships and ensuring value realization in enterprise AI platforms.

The ideal candidate will possess at least 5+ years of experience in a SaaS Customer Success role and have the ability to engage with executive-level clients. The position offers a hybrid work environment and a competitive benefits package.

Qualifications

• 5+ years experience in a B2B Customer Success Management role in an enterprise SaaS environment.
• Proven record of successful relationships with executive-level stakeholders.
• Experience in the cybersecurity industry is preferred.

Responsibilities

• Act as the primary interface between customers and internal teams.
• Develop and nurture trusted advisor relationships with customers.
• Monitor customer health and proactively address potential issues.

Skills

Customer relationship management

Technical acumen

Analytical skills

Communication skills

Problem-solving

Education

Bachelor’s degree in a technical field

Job description

Ballistic Ventures is looking for a passionate Customer Success Manager to join their team in San Francisco, California. The role requires a strong track record in managing customer relationships and ensuring value realization in enterprise AI platforms.

The ideal candidate will possess at least 5+ years of experience in a SaaS Customer Success role and have the ability to engage with executive-level clients. The position offers a hybrid work environment and a competitive benefits package.