Senior Customer Success Lead — AI-Driven Growth & Retention

Gamma; San Francisco (CA); On-site; USD 125,000 - 235,000; Full time

Benefits offered by this job

Benefits and equity

Job summary

A growing tech company in San Francisco is looking for a Customer Success Manager to enhance customer advocacy and retention through onboarding and targeted support. Key responsibilities include managing customer health, developing training programs, and navigating stakeholder relationships. Applicants should have over 5 years of B2B SaaS experience and a proven ability to manage strategic accounts. The role involves working in-office 4–5 days a week, contributing to a collaborative culture with a salary range of $125K - $235K plus benefits and equity.

Qualifications

• 5+ years of experience in Customer Success or Account Management, exceeding retention goals.
• Experience in a high-growth environment, preferably with startups.
• Ability to manage strategic accounts and scaled customer programs.

Responsibilities

• Own customer health and retention across the portfolio.
• Design onboarding and training programs for new accounts.
• Build playbooks for common customer journeys.

Skills

B2B SaaS experience

Account Management

Customer Success

Data-driven approach

SQL knowledge

Job description

A growing tech company in San Francisco is looking for a Customer Success Manager to enhance customer advocacy and retention through onboarding and targeted support. Key responsibilities include managing customer health, developing training programs, and navigating stakeholder relationships. Applicants should have over 5 years of B2B SaaS experience and a proven ability to manage strategic accounts. The role involves working in-office 4–5 days a week, contributing to a collaborative culture with a salary range of $125K - $235K plus benefits and equity.