Senior Enterprise CSM: AI Transformation & Growth

SmarterX Prompting Workshop; Cleveland (OH); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Profit-sharing opportunities

Comprehensive benefits package

Job summary

A leading AI transformation company is seeking a Senior Customer Success Manager for Enterprise Accounts in Cleveland, Ohio. This role involves managing the success, growth, and retention of premium accounts, each with significant revenue portfolios. Key responsibilities include developing executive relationships, leading onboarding processes, and delivering strategic guidance on AI adoption. Ideal candidates should have 6–10+ years in customer success or account management, with strong consultative and data analysis skills. A competitive salary and benefits package is offered.

Qualifications

• 6–10+ years of experience in Customer Success, Account Management, Consulting, or Enablement.
• Proven success in managing $2M+ ARR portfolios.
• Strong consultative skills and executive presence.

Responsibilities

• Serve as the primary relationship owner for enterprise accounts.
• Lead structured onboarding and design employee rollout.
• Deliver personalized support tailored to customer needs.
• Monitor and analyze learner engagement and utilization.

Skills

Customer Success

Account Management

Consulting

Relationship building

Data analysis

Communication

Job description

A leading AI transformation company is seeking a Senior Customer Success Manager for Enterprise Accounts in Cleveland, Ohio. This role involves managing the success, growth, and retention of premium accounts, each with significant revenue portfolios. Key responsibilities include developing executive relationships, leading onboarding processes, and delivering strategic guidance on AI adoption. Ideal candidates should have 6–10+ years in customer success or account management, with strong consultative and data analysis skills. A competitive salary and benefits package is offered.