Senior Enterprise CSM for AI Insights & Growth

Method Recruiting; San Francisco (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Method Recruiting is sourcing a Customer Success Manager for a rapidly growing AI-focused client located in San Francisco. The role emphasizes strategic ownership of relationships with enterprise customers, onboarding and ongoing adoption, and driving value from the platform in a highly consultative, non-quota setting.

Ideal candidates have 5–8 years in customer-facing roles, strong communication skills, and the ability to navigate multi-stakeholder environments.

Qualifications

• Approximately 5–8 years of professional experience in a customer-facing environment.
• Experience in Customer Success, consulting, banking, professional services, account management, or similar fields.
• Polished and credible enough to own relationships with enterprise and Fortune 500 customers.
• Strong communicator who can translate complex information into clear recommendations for executives.
• Highly organized and able to manage multiple relationships and priorities.
• Scrappy, hungry, and ready to dive into details rather than rely on processes.
• Comfortable in a high-growth environment and help build processes as the company scales.
• Experience with enterprise SaaS, research, insights, or AI products is helpful but not required.

Responsibilities

• Own a portfolio of approximately 15–45 accounts depending on segment and experience.
• Guide customers through onboarding, adoption, ongoing platform usage, and strategic account planning.
• Serve as a trusted advisor to identify opportunities to get more value from the platform.
• Monitor account utilization and address adoption gaps or churn risks.
• Build relationships across customer organizations and expand engagement into new teams.
• Lead QBRs, executive check-ins, trainings, enablement, and product demos.
• Support renewals and identify opportunities for seat and platform expansion.
• Troubleshoot customer needs and partner to resolve issues quickly.
• Bring customer feedback to Product and Engineering to shape the playbook as the company scales.

Job description

Method Recruiting is sourcing a Customer Success Manager for a rapidly growing AI-focused client located in San Francisco. The role emphasizes strategic ownership of relationships with enterprise customers, onboarding and ongoing adoption, and driving value from the platform in a highly consultative, non-quota setting.

Ideal candidates have 5–8 years in customer-facing roles, strong communication skills, and the ability to navigate multi-stakeholder environments.