Senior Enterprise Computer Vision Support Engineer

Roboflow, Inc.; New York (NY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Travel stipend

Productivity stipend

AI tools stipend

Team lunch stipend

Home office stipend

Health insurance coverage

Equity

Job summary

Roboflow, Inc. is seeking an experienced Support Engineer dedicated to a single enterprise customer.

You will own the customer’s CV deployment and act as a trusted regional technical partner, understanding their workflows and data pipelines, and guiding them through best practices and escalations. As the primary liaison, you will deliver bitesize enablement, maintain a regional knowledge base, and drive high‑quality communication with stakeholders while improving processes and adoption of

Qualifications

• 7+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Strong scripting skills in Bash and Python.
• Ability to diagnose issues across the full CV/ML pipeline: data → training → workflow → edge inference.
• Hands-on experience with Nvidia Jetson, Raspberry Pi, webcams, industrial cameras, or other edge devices.
• Comfortable interpreting logs, profiling inference bottlenecks, and navigating cloud infrastructure.

Responsibilities

• Become the technical continuity for the customer’s computer vision deployment across your region.
• Build deep contextual understanding of their infrastructure, data sources, workflows, and constraints.
• Serve as the regional representative of Roboflow inside the customer’s environment—trusted advisor, technical guide, and escalation point.
• Lead bitesize enablement sessions (e.g., best practices in data, annotation, workflow, deployment).
• Maintain and evolve a shared customer knowledge base: runbooks, FAQs, architecture notes, and patterns.
• Diagnose complex issues spanning edge devices, networking, cloud pipelines, and inference performance.
• Partner closely with Product, Field Engineering, and Account Executives to relay customer insights.
• Identify latch‑lifter opportunities that expand adoption of Roboflow technologies.
• Ensure high‑quality communication and expectation setting with customer stakeholders.
• Participate in Support’s on‑call rotation as needed.

Skills

Linux & networking

Bash & Python scripting

CV/ML pipeline knowledge

Edge devices experience

Cloud infrastructure

Job description

Roboflow, Inc. is seeking an experienced Support Engineer dedicated to a single enterprise customer.

You will own the customer’s CV deployment and act as a trusted regional technical partner, understanding their workflows and data pipelines, and guiding them through best practices and escalations. As the primary liaison, you will deliver bitesize enablement, maintain a regional knowledge base, and drive high‑quality communication with stakeholders while improving processes and adoption of