Senior Enterprise Support Engineer - Remote Computer Vision

HelpfulRemote; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

HelpfulRemote seeks an experienced technical advisor for its enterprise customers, focusing on Linux, networking, and full-stack troubleshooting. You will guide customers through the Roboflow platform, handle on-call duties, and collaborate with Sales, Solutions Architects, and Implementation Engineers to ensure successful deployments.

The role requires 5+ years in Linux and networking, Bash and Python scripting, and knowledge of computer vision pipelines, data, training, and edge deployment on

Qualifications

• 5+ years of experience with Linux and networking fundamentals (VPN, SSH, firewalls).
• Scripting skills in Bash and Python are required.
• Knowledge of computer vision and ML pipelines, including data, training, and edge deployment (Nvidia Jetson).

Responsibilities

• Act as a technical advisor to enterprise customers, guiding them through their journey with the product.
• Participate in on-call rotation and resolve mission-critical issues.
• Create documentation and best practices for customers and internal teams.
• Collaborate with Sales, Solutions Architects, and Implementation Engineers to drive customer success.

Skills

Linux

Networking basics

Scripting ( Bash )

Python

Cross-stack troubleshooting

Customer relationship

Job description

HelpfulRemote seeks an experienced technical advisor for its enterprise customers, focusing on Linux, networking, and full-stack troubleshooting. You will guide customers through the Roboflow platform, handle on-call duties, and collaborate with Sales, Solutions Architects, and Implementation Engineers to ensure successful deployments.

The role requires 5+ years in Linux and networking, Bash and Python scripting, and knowledge of computer vision pipelines, data, training, and edge deployment on